Important Note: These terms and conditions constitute a binding agreement between you ("User") and cuci4 ("Platform"). Continued use of this platform means you accept all stated terms.
1. Introduction
Welcome to cuci4, an online betting platform operated under a valid licence and fully compliant with established guidelines. This document outlines the terms and conditions of use for our platform, including all services, games, and features available under the cuci4.net domain.
These terms apply to all users regardless of access method — whether via web browser, mobile app, or any other platform authorised by cuci4. If you disagree with any part of these terms, please stop using the platform immediately.
Cuci4 reserves the right to modify, add, or remove any part of these terms at any time. Any changes take effect immediately upon publication on this site, and it is the user's responsibility to review these terms periodically.
2. Account Eligibility
To use cuci4's services, you must meet the following requirements:
- At least 18 years old on the date of registration.
- An individual (not a company, organisation, or other entity) registering under their own personal name.
- Not on any prohibition list or blocked by relevant authorities.
- Not representing any country or region explicitly prohibited under cuci4's policy.
- Has the legal capacity to enter into binding agreements.
Warning: Anyone who registers using a false identity or another person's information will face immediate account termination and forfeiture of all balances without any compensation.
Cuci4 reserves the right to request proof of age at any time. Users who fail to provide satisfactory proof within the specified period will be blocked from accessing their account until verification is complete.
3. Registration & KYC Verification
The cuci4 registration process is designed to be simple and quick. You only need to fill in basic information and verify your account via email or phone number. However, for security purposes and to comply with anti-money laundering (AML) requirements, cuci4 carries out a Know Your Customer (KYC) process for all active users.
Documents that may be required during the KYC process include:
- Valid identity card (MyKad) or passport.
- Proof of current address (utility bill or bank statement not older than 3 months).
- Bank statement or digital wallet screenshot for payment method verification purposes.
Each user is only permitted to hold one account only. Owning more than one account will result in all accounts being suspended and balances may be forfeited.
4. Deposits & Payments
Cuci4 supports a variety of payment methods popular among Malaysian users. All deposits are processed through secure channels with 256-bit SSL encryption to protect your financial information.
- Supported methods: FPX, online bank transfers, digital wallets (such as Touch 'n Go eWallet, GrabPay), and other methods displayed on the platform.
- Minimum deposit amount: Specifically stated in the Deposit section of the platform.
- Currency: All transactions are conducted in Malaysian Ringgit (MYR).
- Funds will only be credited to the account once successful payment confirmation is received.
- Cuci4 is not responsible for any delays caused by third-party payment processors.
- Deposits from third-party sources or accounts not in the user's name will not be accepted and will be returned.
5. Fund Withdrawal
Cuci4 is committed to processing withdrawal requests promptly and efficiently. The following are the key guidelines for the withdrawal process:
- Withdrawals can only be made to a bank account or digital wallet that is registered under the same user's name.
- Full KYC verification must be completed before the first withdrawal is approved.
- Withdrawal processing time is typically between 5 minutes and 24 hours, depending on the selected method and time of request.
- Cuci4 reserves the right to place withdrawals on hold for investigation if suspicious activity is detected.
- Daily and monthly withdrawal limits apply and can be reviewed in the user's account panel.
To avoid any delays, ensure your bank account details are always up to date and accurate before submitting a withdrawal request.
6. Bonuses & Promotions
Cuci4 offers a range of bonuses and promotions for new and existing members. All offers are subject to specific terms stated within each promotion. The following general conditions apply:
- Bonuses may only be claimed once per user unless otherwise stated.
- Wagering requirements (rollover) must be met before any bonus or bonus winnings can be withdrawn.
- Cuci4 reserves the right to void any bonus if there is evidence of misuse or attempts to manipulate promotional terms.
- Bonuses are non-transferable between accounts and cannot be directly converted to cash.
- Cuci4 reserves the right to modify, suspend, or cancel any promotion without prior notice.
7. Betting Rules
All games and betting at cuci4 are subject to fair play regulations. The random number generator (RNG) used in slot and table games has been independently audited to ensure random and unbiased outcomes.
- Any attempt to manipulate game outcomes through technical methods or third-party software is strictly forbidden.
- Bets placed during a system outage or technical failure may be voided at cuci4's discretion.
- Wins resulting from technical errors or software bugs will be voided.
- Cuci4 reserves the right to reject or void any bets suspected of involving fraud, match-fixing, or system exploitation.
- Decisions issued by the platform are final and binding unless there is clear evidence of a technical error.
8. Account Security
Your account security is a shared responsibility. cuci4 provides the latest security technology, but users must also take precautions on their own end.
- Never share your password or login credentials with anyone, including cuci4 staff.
- Enable two-factor authentication (2FA) for an added layer of security — this feature is available in your account settings.
- Always log out after each session, especially when using a shared device.
- Report any suspicious activity on your account to our support team immediately.
- Cuci4 will not be held responsible for losses arising from a user's negligence in safeguarding their login credentials.
9. Account Termination
Cuci4 reserves the right to suspend or terminate any user account without prior notice under the following circumstances:
- The user has been found to have violated any section of these terms and conditions.
- There is fraudulent activity, money laundering, or a security threat associated with the account in question.
- The user provided false information during registration or the KYC process.
- Account inactive beyond the specified period (please refer to the Inactive Account Policy section).
Users may also request self-closure of their account at any time by contacting our support team. Any valid balance will be returned after the required verification process is completed.
10. Liability Limits
To the extent permitted by law, cuci4 shall not be liable for any indirect, consequential, special, or punitive losses or damages arising from the use of this platform, including but not limited to:
- Loss of profits or business opportunities.
- Service disruptions caused by factors beyond our control, such as natural disasters, internet outages, or cyberattacks.
- Betting outcomes that do not satisfy the user.
- Losses resulting from the user's own negligence in maintaining account security.
11. Amendment of Terms
Cuci4 reserves the right to amend these terms and conditions at any time. Amendments take effect upon publication on this website. For material changes, we will endeavor to notify users via email or in-platform notification within a reasonable period before the changes come into effect.
Continued use of the platform after the effective date of any amendment means you accept the revised terms. If you disagree, please contact us to close your account.
12. Contact Us
If you have any questions about these terms and conditions or require further clarification, please contact our support team:
- Support Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform.
- Response Time: Email enquiries are typically answered within 2–6 hours.
For more information about your rights and responsibilities as a user, please also refer to our Privacy Policy and Responsible Gaming us.