Cuci4 | Your Privacy, Our Responsibility

Introduction

Cuci4 takes the privacy of every member who registers and uses our platform seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when using cuci4 services, including the official website, mobile app, and all related communication channels.

By registering or continuing to use the cuci4 platform, you are deemed to have read and agreed to the terms outlined in this Privacy Policy. We encourage you to read this document carefully so you understand your rights as a member.

Information We Collect

During the registration process and your use of the cuci4 platform, we collect several categories of information to ensure a smooth and secure service:

Personal Identity Information

• Full name as per identity card
• Identity card number (MyKad) or passport number
• Date of birth
• Gender
• Current residential address

Contact Information

• Active email address
• Mobile phone number

Financial Information

• Bank name and account number for withdrawal purposes
• Deposit and withdrawal transaction records
• E-wallet information (where applicable)

Technical Information

• IP address and general geographic location
• Device type and operating system
• Web browser used
• Session data and in-platform activity logs

Purpose of Information Collection

Cuci4 only collects information that is genuinely necessary. Here are the main reasons we need your data:

How We Protect Your Data

Data security is more than just words at cuci4 — it is a daily practice we take seriously. The technical and organizational measures we implement include:

• End-to-end encryption for all sensitive data communications between members and the platform.
• Encrypted database — personal and financial information is stored in an encrypted format that cannot be read without the correct key.
• Role-based access control — only authorised staff may access member data, and every access is logged for audit purposes.
• Regular penetration testing — cuci4's systems undergo regular professional security testing to identify and address any vulnerabilities.
• Automatic backup — data is automatically backed up to a separate secure location, ensuring service continuity.

Information Sharing With Third Parties

Cuci4 does not sell or disclose your personal information to third parties for commercial purposes. However, in certain situations, we may need to share data with the following parties:

• Payment service providers who process your deposits and withdrawals — they are bound by strict confidentiality agreements.
• Regulatory authorities and law enforcement agencies when required by Malaysian law.
• Technical service providers such as server hosting and cybersecurity services — only the minimum necessary data is shared, and they are bound by data protection agreements.

In all of the above cases, cuci4 will ensure that receiving parties are subject to data protection obligations equivalent to or higher than our own standards.

Cookies and Tracking Technologies

The cuci4 website and app use cookies to enhance the user experience and ensure session security. The types of cookies we use:

• Essential cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Analytics cookies: Helps us understand how members use the platform so we can make meaningful improvements.
• Preference cookies: Saves your preferences such as language selection and display mode.

You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality.

Your Rights as a Member

Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data held by cuci4:

• Right to access — you may request a copy of the personal data we hold about you.
• Right to rectification — if any data is inaccurate or outdated, you have the right to request prompt correction.
• Right to withdraw consent — you may withdraw consent for data processing at any time, subject to legal obligations.
• Right to restriction — in certain situations, you may request that we restrict the processing of your data.
• Right to object — you may object to the processing of your data for direct marketing purposes.

To exercise any of the above rights, please contact the cuci4 Support team via live chat on the platform or our support email. We will process your request within 72 business hours.

Data Retention Period

Cuci4 retains your personal data for as long as your account is active or as long as necessary to provide our services. After an account is closed, we will retain certain records for a period required by Malaysian law — typically between 5 and 7 years for financial records, in line with anti-money laundering (AML) compliance requirements.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to your identity.

Changes to This Privacy Policy

Cuci4 reserves the right to amend this Privacy Policy at any time. Any material changes will be communicated to active members via an in-platform notice at least 14 days before taking effect. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your data, please contact our team through the following channels:

• Live chat on the cuci4 platform (24/7)
• Email: [email protected]

We are committed to addressing every inquiry transparently and within the specified timeframe.